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Help Center
Cancellation Policy
To ensure customer satisfaction, we allow order cancellations within 48 hours of payment. Please send your cancellation request to hello@hairlokz.com, including your order number and cancellation reason. Our team will process your request promptly to ensure a smooth experience.
Payment Methods
At Hairlokz, your convenience and security are paramount. We proudly accept payments through Square, providing a 100% secure transaction environment. You can shop with confidence, knowing your details are protected.
Shipping Information
We strive to dispatch your beloved Hairlokz products within 3 working days of your order. Shipping times vary based on your location but typically take up to 7-10 days. For made-to-order items, please allow an additional week for creation and delivery.
Returns and Exchanges
Given the nature of our products, we accept exchanges only if the product is defective or significantly different from its description. In such cases, please contact us within 7 days of receipt. Exchanges for products in their original, unused condition are evaluated on a case-by-case basis.
Ethical Sourcing
Hairlokz is committed to ethical practices. Our Raw Indian Virgin Hair is sourced directly from donors in South India's temples, supporting the local economy and ensuring the highest quality and ethical standards.
Custom Orders
Absolutely! Hairlokz offers custom solutions tailored to your preferences. Contact us with your requirements, and let's create something uniquely beautiful.
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